1. Information We Collect

We collect information in the following ways:

Information you provide to us

When you request a quote, submit an inquiry, or otherwise contact us through a form, email, or messaging tool (such as WhatsApp) on the Website, we may collect:

• Your name and job title
• Company or organization name
• Email address and phone number
• Country or region
• Project details or any other information you choose to share with us

Information collected automatically

When you browse the Website, we and our service providers may automatically collect technical information such as:

• IP address and approximate location (country/city level)
• Browser type, device type, and operating system
• Pages viewed, time spent, and referring website
• Data collected through cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotations, product information, engineering support, and customer service
• Process and fulfill orders, exports, and related business transactions
• Improve our Website, products, and services
• Send you information about our products or services where you have requested it or where permitted by law
• Maintain the security of the Website and prevent fraud or misuse
• Comply with applicable legal and regulatory obligations

3. How We Share Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service providers: with trusted third parties who perform services on our behalf (for example website hosting, analytics, email, logistics, and shipping), who are only permitted to use the information to provide those services.
• Business transfers: in connection with a merger, acquisition, or sale of assets, where information may be transferred as part of that transaction.
• Legal requirements: where required to comply with applicable law, a court order, or a lawful request from a public authority.

4. International Data Transfers

VIKKINS operates internationally, with offices and production bases in China and Canada and clients in more than 90 countries. Your information may be transferred to and processed in countries whose data protection laws differ from those in your location. We take reasonable steps to ensure your information is handled securely and in accordance with this Policy wherever it is processed.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Policy, including to respond to inquiries, maintain business records, and comply with legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate correctly, remember your language preference, and understand how visitors use the site. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, some parts of the Website may not function properly if cookies are disabled.

7. Data Security

We implement reasonable administrative, technical, and physical measures designed to protect your information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

The Website may contain links to third-party websites or services (such as WhatsApp, Facebook, YouTube, TikTok, and LinkedIn) that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

The Website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Your Rights

Depending on your location and applicable law, you may have the right to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, or to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: